Howdy,
Today I am going to quote quite a sizable chunk out of my Community Bible Study (CBS) lesson “Red Sea to the Jordan River” (Vol. 2) because its commentary had a section and a thought that is challenging to me.
It touches on the idea of making a respectful appeal, and it states the phrase “bitter resignation,” which to me sounded like getting snarky.
I can become snarky when customer service isn’t serving me the customer. (As I double-check snarky in the dictionary, snide works as well. Snide: derogatory or mocking in an indirect way. It’s the indirect that aides in making it so insidious, especially when snarky: sharply critical; cutting; snide.)
Sometimes, rather than take a frustrating obstacle head-on, I slip into this. Snide-and-snarky. Mumbling-grumbling in bitter resignation.
This is a confession, that some of you may already know.
I need to work at fading out this way of working regardless, turning my back on it, but it’s exciting/refreshing/enlightening to consider other ways of approaching such situations (again, usually customer disservice). That sometimes things can be sorted through and taken care of without a smart aleck popping off as first result (assuming that it’s going to turn against him [bitter resignation]), without really ever reasonably working to come to a better or more fair solution through a shared effort that is genuine and generous.
An angle on the thoughts that I’m grasping for and attempting to meld into this idea are also sparking from what I read yesterday from Dave Ramsey about win-win situations, as they tie in with what he wrote about negotiating and the dignity of the other person involved.
In Smart Money Smart Kids, Ramsey writes: “When you model for your child how to negotiate, you are teaching him to face conflict. Negotiating price is a type of conflict. Teaching a child to enter a discussion over price with a win-win spirit teaches him to fight to get the best deal while keeping the other party’s dignity in mind.”
Continue reading